It’s Not about the Technology, It’s about the People: Evaluating the Impact of ICT Programs

How can we better design ICT programs for development and evaluate their impact on improving peoples’ well-being? A new approach, the Alternative Evaluation Framework (AEF) takes into account multiple dimensions of peoples’ economic, social and political lives rather than simply focusing on access, expenditure and infrastructure of ICT tools. This new approach is presented in How-To Notes, Valuing Information: A Framework for Evaluating the Impact of ICT Programs, authored by Bjorn-Soren Gigler, a Senior Governance Specialist at the World Bank Institute’s Innovation Practice.